Sentinel ITAD
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Frequently asked questions
Straight answers for the questions businesses ask before handing over retired equipment.
Drives and removable media are separated from general equipment and handled on their own track. Depending on the job, media get wiped with verified tooling, destroyed physically, returned to you, or routed through a certified downstream partner. When sanitization is performed, the method and the verification are recorded in the job record.
Every pickup starts with a documented handoff. The pickup receipt captures client, location, job ID, material classes, storage-media flag, and signatures. Where the job requires it, serials and WWNs are captured into an asset/media log, and disposition records follow each class of asset to its end point. Pickup receipts and documented custody come with every job.
Intake sorts assets into clear paths: reuse, resale, part-out, internal use, data-media handling, return, destruction, and downstream recycling. Working gear is tested and put back to work instead of being scrapped. End-of-life material goes to the appropriate downstream channel. You receive the record that matches what actually happened: a receipt, an asset/media log, a certificate, or downstream partner documentation.
These items get their own handling plan, so flag them at scoping. CRTs are set aside at intake and routed to the right downstream channel for the glass and metal load. UPS units with intact lithium batteries come with the rest of the job, while swollen, leaking, or damaged lithium batteries get a heads-up before pickup so we can stage safe handling. That extra notice keeps the crew prepared and the job on schedule.
Yes. When a job includes a wipe or destruction event, you receive a certificate of data wipe or destruction for your records. Certificates are issued from real tool output, verification evidence, or destruction evidence. If your client needs downstream documentation, a certified partner route provides it.
Pricing is confirmed per job, with straight numbers, fast. Send rough counts, asset classes, and your pickup location, and you get a straight number honored when we arrive. Reusable gear pays you at pickup. One number covers the job, from the lift at your door to the final disposition record.
The Treasure Valley is home turf: Meridian, Boise, Nampa, and Eagle, with pickup coordination across the broader region. Hawaii works for established contacts. Long-distance pickup is confirmed case by case when the economics justify the trip, and previous pickups have included Laredo, Texas, and Nebraska.
Call or text 808-498-1125, email [email protected], or use the pickup request form. Include rough counts, whether storage media is involved, and your pickup location. Most requests get a same-business-day response, and we schedule around your timing, including stairs and loading constraints.
For gear purchases, we buy server RAM in any quantity, and a single piece of working equipment can start a conversation. For pickup jobs, a rough count is all it takes to scope things: one office, one server shelf, or a full server-room teardown all work.
Yes. Working rack and tower servers, workstations, desktops, thin clients, switches, firewalls, routers, access points, RAM, CPUs, SSDs, NVMe, NICs, GPUs, and flat-panel monitors in working condition all qualify for a straight number, paid on pickup. Data-bearing media is separated and handled on your terms: wiped, destroyed, or returned to you.
Michael Gulden, the owner-operator and a 13-year IT professional. You talk to the person doing the work, from the first call to the final disposition record. Most jobs come from repeat clients and referrals, and that relationship runs both directions.
The package matches the job. A pickup receipt covers client, location, job ID, material classes, storage-media flag, and signatures. An asset/media log covers asset IDs, serials and WWNs where captured, media types, planned disposition, and exceptions. A certificate or report closes out any job that produced real sanitization or destruction evidence.
Yes. Media can be returned to you in addition to being wiped, destroyed, or routed through a certified downstream partner. Tell us your preferred disposition path at scoping, and each drive or device is accounted for and routed that way.
Sentinel carries general liability coverage, and every job includes a pickup receipt and documented custody. Media that fails a wipe follows a documented exception path: the failure is recorded, the method is logged, and the drive is tracked to a final, documented disposition.
Resale gear goes through the same controlled path as the rest of the job. Data-bearing media comes out first and follows its own documented track, so the equipment that moves on leaves clean. Each piece is tested before it changes hands, and the asset record tracks it from intake through resale or reuse. Your documentation shows where your assets ended up.
Still have a question
Contact: 808-498-1125 · [email protected] · Meridian, Idaho.